Lactation Services Frequently Asked Questions

Boston NAPS helps mothers breastfeed their babies with confidence and ease.


In-home Lactation Visits FAQ

1. Will my visit be covered by my insurance?

Many insurance companies will reimburse for one or more lactation visits. While Boston NAPS is a private company and cannot bill your insurance company directly, we will provide you with a receipt and a detailed invoice. Your invoice will include specific information that your insurance company is seeking, such as diagnosis codes for medical billing, to provide you with your reimbursement.

You may also choose to pay Boston NAPS with your FSA or HSA card.

2. What do you do with the lactation consultant during the visit?

Each lactation consultation visit is an hour long and done in your home. Just before our scheduled appointment, we ask that you please have your baby in a clean diaper and a swaddle for when we arrive.

Your Boston NAPS lactation consultant will bring a scale and take the baby’s pre-feed and post-feed weight. This is to see exactly how much milk transfers to your baby during a feeding.

This visit is all about you!  We will provide personalized breastfeeding instruction and answer any questions you have. We will go through your baby’s latch, and if something isn’t quite right, we will help make adjustments to improve it.  Our lactation consultant will show you best practices to feel comfortable when you feed your baby. We can help you create a feeding schedule for your newborn, or provide feedback to make your existing feeding schedule work even better.

3. Can we talk about pumping?

Yes! We offer a “Lactation Consultation Plus Pumping” visit. This is our regular lactation consult, but we’ll stay a little longer to teach you how to use your pump, and to discuss the ins-and-outs of pumping, along with any other questions you may have.

4. Can we talk about other newborn care topics (i.e. eating and sleeping schedule, pacifier use, safe sleep, etc)?

Absolutely! First-time parents generally have tons of questions and we’re happy to be a support to you.

If this is your first time bringing home a baby, we encourage you to book a Newborn Consultation. This 2 hour visit will start with discussing your feeding choice at length (if breastfeeding, this portion of the visit includes everything as described in our one hour lactation consult) and then the remaining time will be spent answering all of your questions and concerns as it relates to your baby. We will take the time to answer all of you and your partner’s questions thoroughly, as well as provide you with hands on demonstration and practice of newborn care items, if requested or needed.

5. When should I call you?

It’s best to call us after you have delivered and are still in the hospital, so that we can come to see you during your first day or two at home. Your milk usually comes in once you’re home, and it can be helpful to have someone come in to let you know when this has happened and the changes you may begin to see with feeding patterns.

In the hospital, you have an abundance of support.  When you get home from the hospital, you may feel a bit on your own, so we want to provide an extension of that support, helping you to make sure that your baby is eating right and that the baby is getting enough milk during feedings. You don’t need to have a colossal problem for us to come in. Honestly, it’s nice to have an expert confirm that you’re doing it right and offer you one-on-one breastfeeding support in the comfort and privacy of your own home.

6. How quickly can I see someone?

We strive to schedule appointments within 24-48 hours. Contact us here to schedule an appointment.